Frequently Asked Questions
1️⃣ How long do I have to return my order?
You can return your order within 30 days of receiving it.
2️⃣ Do you ship internationally?
Yes, we ship across the EU and internationally.
3️⃣ How can I track my order?
You’ll receive a tracking number via email once your order ships.
4️⃣ What should I do if I receive a damaged item?
Please contact us within 7 days with photos, and we’ll arrange a replacement or refund.
5️⃣ Are your prices inclusive of VAT?
Yes, all prices shown include VAT in accordance with Luxembourg law.
6️⃣ How fast do you respond to emails?
We typically respond within 24 hours on business days.